Jurnal Transformative
Full Lenght Article
Optimalisasi Kebijakan Smart Governance: Studi Peningkatan Efisiensi dan Kualitas Pelayanan Publik
Received 26 August 2024, Published 28 September 2024, Available online 30 September 2024.
Abstract
Agenda smart governance di Kota Makassar diperhadapkan oleh satu masalah utama, yakni memburuknya capaian kota ini dalam beberapa tahun terakhir. Tujuan dari penelitian ini adalah mengukur level kematangan smart governance dan mengukur efektifitas layanan bidang ekonomi dan Pendidikan smart governance di Kota Makassar. Penelitian ini menggunakan metode analisis kualitatif deskriptif, dengan pendekatan studi kasus. Hasil penelitian ini menemukan bahwa level kematangan penerapan smart governance yang di Kota Makassar, yakni dimensi teknologi dan kelembagaan, menunjukkan capaian yang jauh lebih baik dibandingkan dimensi manusia. Kedua, layanan smart governance dalam sektor ekonomi menunjukkan efektivitas, efisiensi, dan utilitas yang dirasakan secara signifikan oleh masyarakat, dibandingkan dengan layanan pendidikan yang jauh lebih rendah. Implikasi dari penelitian ini perlunya pendekatan yang holistik untuk meningkatkan efisiensi dan kualitas pelayanan publik di Kota Makassar, khususnya pada layanan pendidikan. Sedangkan layanan bidang ekonomi, perlu terus berinovasi untuk meningkatkan efektifitas dan kualitas layanan, sehingga penerapan smart governance dapat berjalan secara maksimal dikota ini.
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Bibliographic Information
-
Submitted
26 August 2024 -
Revised
30 August 2024 -
Accepted
Not available -
Published
28 September 2024