Jurnal Transformative
Full Lenght Article
The Effectiveness of Performance of E-Office System in Tanzania's Public Institutions
Received 27 September 2023, Published 31 March 2024, Available online 31 March 2024.
Abstract
The main objective of this study was to examine the effectiveness of the performance of the e-office system in Tanzania's Public Institutions at the President's Office of Public Service Management and Good Governance (POPSMGG). Specifically, the study determined the extent to which the e-office system is used at PO PSMGG, assessed the impact of using the e-office system at PO PSMGG, and examined the challenges faced in using the e-office system at PO PSMGG. The study adopted a cross-sectional research design. A total of 132 participants participated in this study, equal to an 86.8% response rate. The Resource-Based View theory guided the study. The study employed questionnaires and interview methods to collect data. The findings revealed that the majority of respondents, 58%, said they use e-office daily. The study results indicated that most respondents, 90%, agreed that the e-office system improves customer service. The findings revealed that most of the respondents, 71% disagreed with the statement that the lack of adequate ICT infrastructure affects the POPSMGG to use the e-office system. Also, the study revealed that most of the respondents, 59% disagreed with the statement that the most significant barrier to using the e-office system is a lack of willingness to use the system. Generally, the overall results regarding the challenges experienced when using the e-office system showed that most respondents indicated issues such as unreliable power supply, security concerns, and technology dependency. The study recommends that the government integrate the e-office system with other government systems to facilitate data and information sharing.
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Bibliographic Information
-
Submitted
27 September 2023 -
Revised
15 February 2024 -
Accepted
Not available -
Published
31 March 2024